Service Etiquette

Please read our terms and conditions of service before booking your treatment. If you have any questions please get in touch.
Punctuality & Courtesy

Arriving late may interfere with your treatment and all appointments will end at their scheduled times so that the next client will not be delayed. All treatment times include room preparation and client consultation. The treatment will therefore finish 5 minutes early to allow for room preparation for the next client.


Please arrive at least 10 minutes prior to your treatment. We require this time for you to complete a consultation form and to inform your therapist of any changes in your health since your last visit.

Refund Policy

If you are not happy with your treatment, please make us aware before you pay. We will adjust your treatment to your satisfaction. No refunds or credit will be given once you have left the salon. This does not affect your statutory rights.


Acrylics and Gel (shellac) treatments are guaranteed for 7 days; excluding breakages. If you lose an enhancement or notice chips or lifting in the first 7 days please call us for a free repair. Repairs after 7 days or for breakages, tears and corner breaks are £3 per nail.

Nail polish services, tinting and lashes are not guaranteed.

Salon cancellation policy & No Shows

We understand that the unknown happens, but if you do not make us aware that you cannot attend your appointment, it is the discretion of the salon whether or not to provide you with a refund on pre-paid appointments. It is also the discretion of the salon whether or not to offer an alternative appointment. Please inform us at least 2 hours before your appointment if you cannot attend.

If you have not attended your appointment and made no contact with the salon, we reserve the right to instruct Treatwell to request payment upfront on any subsequent appointments.


All clients are requested to receive a patch test for their first tinting at least 24-48 hours before treatment, regardless of whether they have been tinted before. This is because we may use different products that you may have previously been tinted with, or you may have developed an allergy since your last tinting due to environmental factors or medication etc.

Due to legal reasons we cannot provide tinting without a prior patch test.

Micropigmentation (Semi-Permanent Makeup)

The salon and its employees have been granted a trading licence from Manchester City Council to offer Ear Piercing, Micro Pigmentation (Semi-Permanent Makeup), Scalp Micropigmentation and Micro Needling. The licences are clearly displayed in the clinic.

You must be 18 years of age to receive semi-permanent makeup or any treatment that involves the breakage of the skin with a needle. Parental consent will not be accepted for under 18’s.

For legal reasons, a patch test and consultation must be carried out 48 hours before treatment.

  • Cash Deposit

The initial consultation for all Micro Pigmentation treatments is free, but a £50 non-fundable deposit is required at the end of your consultation if you choose to book a treatment. Treatments will not be booked without a deposit and will be deducted from the cost of the treatment. On the day of your booking, full cash payment is required before the start of the treatment.

Eyelash Extensions

There is no requirement for a patch test for this treatment.


The minimum age for all waxing treatments is 16. Treatments under this age require written parental consent at the discretion of the therapist.

Manicure & Pedicure

Under 16’s are eligible for manicure and pedicure without parental consent. However, cuticle nippers will not be used (only cuticle push back). Hard skin removal will not be used on clients under 16. Written parental consent is required for nail extensions for those under 16.


You confirm that you are of legal age to access and use this site and/or the services and of legal capacity to agree to these terms. You are not eligible to use our Site or any Services we offer if you are under the age of 16.

Types of services offered
  • The therapists offers a strictly professional service. All massage treatments are entirely therapeutic and non-sexual in nature.
  • The therapist’s reserves the right not to provide a treatment for any individual they deem unfit to receive such treatment.
Prices & Payments

Prices vary according to type and duration of treatment. The therapists reserve the right to change the prices at any time. The prices of any current bookings will not be affected. We reserve the right to remove any promotional offers at any time with prior notifications. Full payment is due upon complete of treatment sessions.

Customer Responsibilities

It is your responsibility to provide accurate information at time of booking. Failure to provide correct information may result in, without liability to you, a rejection of a booking request, cancellation of booking or an inability of the booked therapist to provide treatment as requested. Such failure may also result in loss or incorrect delivery of email confirmation of your booking.

Once your online booking is accepted, you will receive a confirmation email of your appointment at time of booking and 12 hours before and a text message will be sent 4 hours before treatment.

You are responsible for

  • Informing the therapist of any current or previous medical conditions and any contra indications – i.e. something that prevents treatment from being carried out.
  • Signing a medical consent form prior to your first treatment which will be provided by the therapist.